Quelle est votre politique de retour ?Updated 3 months ago
RETURN POLICY
You can return your item within 30 days of receiving it. Please note that while the item does not need to reach us within this timeframe, you must submit your return request in our system within the 30-day period.
IMPORTANT
Exchange & Gift card: Return your product for another item or a gift card within 30 days.
Refund: Return your product for a refund within 14 days.
RETURNS FROM FRANCE
For returns from France, please contact us at [email protected] with your order number and your preferred return solution. Our team will promptly generate a return label for you and guide you through the process. We’re here to help make your return as smooth as possible!
RETURN CONDITIONS
The return will only be accepted if the item is unused and returned in its original and intact packaging box (the sealing MW sticker does not need to be intact). If the product has been used - besides size and fit checking - you cannot return the item. Please include your order number when packing your item(s) for return.
RETURN GUIDELINES
Returns using our generated return labels are shipped with the same shipping method as the original order. When you have received your return label, you have 14 days to hand in the parcel.
If you purchase a return label on your own, you are responsible for ensuring that the parcel is successfully delivered back to our warehouse. If you choose to use a return label other than the one generated through our return portal, you must provide us with the tracking information as proof of successful delivery. Please note that MESSYWEEKEND will not reimburse any return shipping costs incurred by purchasing your own label.
RETURN OF GLASSES WITH PRESCRIPTION
Prescription glasses can be returned under the following circumstances:
Manufacturer's Error
If there is a mistake in the production of the prescription glasses (e.g., incorrect prescription lenses, wrong frame, or any other manufacturing defect), you are entitled to a full refund, exchange, or store credit. The return process must be initiated within 30 days of receiving the order.
Faulty Products
Customers are entitled to return faulty products. If the glasses are faulty or not as described, you can request a repair, replacement, or refund within 30 days of purchase.
You are not entitled to return prescription glasses in the following situations:
Customer Error
If the details provided by the customer (such as prescription details or frame choice) are incorrect, and the glasses have been made according to these details, the glasses cannot be returned. This includes incorrect prescription values, lens type, or frame selection provided by the customer during the ordering process.